Privacy Policy

Privacy Policy

Last updated: March 2026

1. Introduction

Reputation King ("Reputation King", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website, https://reputation-king.com, and when you use our products or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

2. Who We Are

Legal entity: Reputation King Website: https://reputation-king.com Email: [email protected]

Reputation King is the data controller responsible for the collection, use, and protection of your personal information. If you have any questions about how we handle your data, please contact us at the email address above.

3. What Personal Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

Name

Email address

Phone number

Business name and type

Messages sent through contact forms, email, or social media

Any information submitted when booking a demo or enquiring about our services

b) Customer and Transaction Data

Services purchased or enquired about

Correspondence history

Customer support interactions

We do not sell, rent, or trade your personal information.

c) Technical and Usage Data

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device type

Pages visited and time spent on pages

Referral sources

Approximate location (city or region)

This data helps us understand how people use our site and improve performance, content, and marketing.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep the website functioning properly

Analyse website traffic and usage

Measure marketing performance

Deliver relevant ads on platforms such as Google and Meta (Facebook and Instagram)

Cookies may include:

Essential cookies (required for site functionality)

Analytics cookies (such as Google Analytics)

Marketing cookies (used for advertising and remarketing)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

5. How We Use Your Information

We use your personal information to:

Provide and deliver our products and services

Communicate with you including support, updates, and transactional emails

Process payments and maintain records

Improve our website, content, and service offering

Analyse traffic and user behaviour

Run marketing and advertising campaigns

Comply with legal and accounting requirements

Our lawful bases for processing under UK GDPR include consent, contractual necessity, and legitimate interests.

6. Marketing Communications

If you opt in to receive emails or marketing communications from us, we may send you:

Educational content about Google reviews and local SEO

Service updates

Promotions or offers

You can unsubscribe at any time using the link in any of our emails or by contacting us directly.

We will never share your personal information with third parties for their own marketing purposes.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes outlined in this policy, including any legal, accounting, or reporting obligations.

Customer and transaction records: up to 6 years in line with HMRC requirements

Marketing data: until you unsubscribe or request deletion

Website analytics: retained according to the analytics provider's settings

Enquiry and contact data: up to 2 years unless an ongoing relationship exists

In some cases we may anonymise data for analytical purposes, which may be kept indefinitely.

8. Sharing Your Information

We may share your personal information only with trusted third-party service providers who help us operate our business, such as:

Website hosting providers

Analytics tools such as Google Analytics

Email and marketing platforms

Payment processors

CRM and automation platforms

These providers are only permitted to use your information to perform services on our behalf and are required to protect it appropriately.

We do not sell your personal data.

9. International Data Transfers

Some of our service providers may store or process data outside the UK, including within the European Economic Area or the United States. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as Standard Contractual Clauses or adequacy decisions.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, use, or disclosure. Access to personal data is limited to those who need it to perform their role.

Despite our efforts, no method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us.

11. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

Access your personal information

Request corrections to inaccurate or incomplete information

Request erasure of your personal information (the right to be forgotten)

Restrict or object to how we process your data

Data portability where processing is based on consent or contract

Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.

12. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for their privacy practices and encourage you to review their own privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date at the top. Continued use of our website following any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected] Website: https://reputation-king.com