Terms of Service

Terms of Service

Effective Date: April, 2026

1. Acceptance of Terms By accessing or using Reputation King ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service Reputation King provides insights and analytics through integration with Google Search Console via OAuth, and manages Google Business Profile (GBP), reporting, and map pack tracking. The Service also supports agencies connecting Facebook Business Manager to create and manage Instagram and Facebook posts on behalf of clients and to pull metrics and analytics for those page posts. The Service is intended to support search performance analysis, social media management, and reporting.

3. Eligibility You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.

4. Account and Access You are responsible for maintaining the security of your OAuth and connected-account credentials (including Google and Facebook Business Manager). Unauthorised access to your accounts or misuse of the Service is strictly prohibited. When connecting Facebook Business Manager, you represent that you have authority to manage the associated Pages and Instagram accounts and to create posts and pull metrics on behalf of the business or client.

5. Use Restrictions You agree not to:

Use the Service for illegal or unauthorised purposes

Resell or redistribute any part of the Service

Access or attempt to access the accounts of other users

Disrupt or interfere with the operation of the Service

6. Intellectual Property All content and technology used in the Service are the property of Reputation King or its licensors and are protected by intellectual property laws.

7. Privacy Your use of the Service is also governed by our Privacy Policy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8. SMS/Text Messaging Terms

8.1 Description of SMS Use Cases By opting in to our SMS programme, you may receive text messages related to: account notifications and alerts, service updates and announcements, appointment reminders, promotional offers and marketing communications, and customer support responses. Message frequency varies based on your account activity and preferences.

8.2 Opt-Out Instructions You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS communications from us. You may also opt out by contacting us at the address below or by updating your communication preferences in your account settings.

8.3 Message and Data Rates Message and data rates may apply depending on your mobile network provider and tariff. Please consult your provider for details. We are not responsible for any charges incurred from your mobile network provider.

8.4 Network Liability Disclaimer Mobile network operators are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and is outside of our control. We do not guarantee that messages will be delivered or received in a timely manner.

9. Termination We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and without notice or liability.

10. Disclaimer of Warranties The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be error-free, uninterrupted, or secure. Nothing in these Terms affects your statutory rights under UK consumer law.

11. Limitation of Liability To the maximum extent permitted by applicable UK law, Reputation King shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

12. Google Business Profile - No Liability for Suspension We have no legal obligation or liability to you if your Google Business Profile (GBP) or any other third-party account or listing is suspended, restricted, or removed - including due to malpractice, misuse of our software, violation of Google's or any third party's policies, or otherwise - arising from or related to your use of the Service. You use the Service at your own risk and are solely responsible for complying with all applicable platform policies and laws.

13. Facebook Business Manager, Instagram and Facebook - No Liability Agencies and users who connect Facebook Business Manager to the Service may use it to create and publish Instagram and Facebook posts and to pull metrics and analytics for connected Pages and posts. We have no legal obligation or liability to you if any Facebook or Instagram account, Page, Business Manager asset, or content is suspended, restricted, or removed - including due to violation of Meta's policies, misuse of our software, or otherwise - arising from or related to your use of the Service. You are solely responsible for complying with Meta's terms, policies, and advertising standards and for ensuring you have proper authority to manage and post on behalf of the relevant Pages and accounts.

14. Indemnification You agree to indemnify and hold harmless Reputation King from any claims, losses, or damages resulting from your violation of these Terms or your use of the Service.

15. Modifications to the Terms We may update these Terms from time to time. We will notify you of significant changes by posting the revised Terms on our website with a new effective date.

16. Governing Law These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us If you have any questions about these Terms, please contact us at: [email protected]